This position is responsible for effective resolution of consumer inquiries and complaints and for the receipt, documentation, classification, and processing of product complaints within regulatory guidelines, for North America.
Actively seek information from product managers and third party vendors about our products.
SCOPE OF POSITION:
Products: Bausch +Lomb Vision Care, Nutritionals and Pharmaceuticals, all Valeant, and Salix.
Includes Canada Bausch + Lomb products.
Quality, Regulatory, Marketing.
Acts with urgency to bring resolution to consumer questions/concerns; holds himself/herself accountable for individual performance and overall contribution to the team.
Minimum of one year Customer Service experience; degree preferred.
Experience with the following computer applications: Avaya, SharePoint, Salesforce.com, Microsoft Excel, and Web.