Valeant Pharmaceuticals

  • Customer Relations Associate I

    Job Location US-NJ-Bridgewater
    Job ID
    Pos. Category
    Pos. Type
    Full Time
  • Overview

    ·         Required to learn all aspects of CS: product knowledge, policies, programs, and procedures, types of orders, order placing, credit card processing, customer complaints, pricing programs;

    ·         Field calls from customers and reps pertaining to product information, processing orders, shipping, resolve issues;

    ·         Facilitate customer relations.

    ·         Will interact with Sales, Marketing, Finance, Ops, Distribution centers, IT


    • Fielding calls, information requests, process orders
    • Credit card processing, government orders, corporate orders
    • RX programs,  trade show orders
    • Customer complaints
    • Order payments
    • Place orders for Marketing materials
    • Sample processing, account changes, promotion orders
    • Process school orders and maintenance of documentation, spreadsheets
    • Outbound customer calls to reinforce promotional and logistical programs


    • Minimum 5 years Customer service or general office experience, Pharma preferred
    • Proficiency with Microsoft Office, Excel
    • Knowledge of JDE, Salesforce a plus
    • Excellent written, verbal, communication skills, experienced with outbound calls, organized and can multi-task, ability to identify customer needs, and take initiative to resolve customer issues
    • Proactive, independent contributor and team player with strong work ethic and superior attention to detail

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