This position is the primary lead for handling social media interactions and is responsible for the effective resolution of consumer inquiries and complaints.
This channel of communication is a highly visible means of exchanging information about a company’s products. Information must be monitored on a continual basis with responses sent in a timely manner
In addition to Core Responsibilities when needed:
Experience with Social Media other than personal use a plus.
Minimum of two years Customer Service experience; degree preferred.
Experience with the following computer applications: Avaya, SharePoint, Salesforce.com, Microsoft Excel, Web.
Social Media platforms: Facebook, Twitter, LinkedIn, Instagram, Pinterest
Acts with urgency to bring resolution to consumer questions/concerns; holds himself/herself accountable for individual performance and overall contribution to the team.