This position is responsible for providing customer satisfaction by responding to inquiries from customers and the Field Sales Team.
Create a positive customer experience while responding to inquiries received via telephone, fax and email from customers and Field Sales Team members about product availability, costs, and related information.
Process customer and Field Sales Team members’ orders and quotes using the company ERP system.
Document and resolve non-regulated complaints related to Customer Service and delivery issues.
Maintain and represent excellent product knowledge in order to assist customers with inquiries, order processing and non-regulated complaints.
Interact and communicate effectively with Leadership, customers, Field Sales Team members, Product Managers and other B+L Departments to accomplish objectives established by the business and business Leadership.
Ability to develop and maintain strong relationships with Leadership, customers and Field Sales Team members, as well as others within B+L.
Ability to multi-task while maintaining organization and a strong attention to detail.
Must be able to learn, apply, and communicate technical and product information.
Support all business aspects in accordance with GAAP, ISO, SOX and FDA standards and requirements.
With a continuous improvement outlook, problem-solve to identify process improvements.
Other duties as assigned.
High School diploma required - AA/Bachelor Degree preferred.
Proficient with Word and Excel
Minimum 2-years Customer Service or comparable experience.
Demonstrate excellent organizational skills along with the ability to handle multiple tasks.
Excellent verbal and written communication skills required
Must be dependable and consistent on attendance
Minimum 2-years Customer Service or comparable experience working with customers or in a public environment.
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Bausch Health Companies Inc. is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.