Valeant Pharmaceuticals

Lead Systems Analyst

US-NJ-Bridgewater
Job ID
9433
Pos. Category
IT
Pos. Type
Full Time

Overview

The Lead Business Systems Analyst will work with Valeant’s Commercial Operations team to leverage Veeva and related technologies and integrations. This individual will lead support of existing applications while researching and recommending best practices as well as leading large projects to implement new features and technology to further leverage our investment in Veeva.

Activities include: business process design and analysis, requirements development, design and configuration specifications creation, test case development, training materials development and execution, and production implementation management.

Responsibilities

Production Support

  • Provide 2nd level support to solve application incidents, analyze issues, perform root cause analysis to determine and develop CAPA solutions.
  • Supervise other junior analysts who
    • Work with Valeant Help Desk to establish and maintain knowledge articles and FAQs.
    • Use Apex Data Loader, load territory alignments, call plans and other sales planning data into Veeva.
    • Deliver reports, dashboards and other data imports and exports.
  • Function as subject matter expert on integration techniques and supervise the creation of detailed specs for integrating data between other enterprise systems and Veeva.

Change Control

  • Ensure the integrity and management of change requests from multiple sources with business focused prioritization.
  • Manage the configuration and deployment of change requests while adhering to established change control procedures and documentation requirements.
  • Supervise local, remote and offshore technical development resources as needed.

Project Management

  • Develop detailed user requirement documents, process flows and other documentation to highlight business requirements for complex projects.
  • Prepare solution design specifications employing use case documents, diagrams and screen mockups as required.
  • Develop test plans and test cases and support the business in its execution of user acceptance testing activities.

SCOPE/KEY RELATIONSHIPS

Lead the support of Veeva and associated applications used by the Bridgewater, NJ Commercial Operations Team and Sales community. Work remotely with commercial teams at other Valeant locations as assigned.  Lead the activities of Customer Technologies Team members.

  • Commercial Operations (Sales Operations and Analytics) – Bridgewater, NJ
  • Sales User Community – Remote and internal
  • Customer Technologies IT Team – Rochester, NY and Bridgewater, NJ
  • IT Integration Team – Rochester, NY
  • Salesforce.com Technical Support (offshore)
  • User Help Desk (remote)
  • Application Security (remote)

Qualifications

  • B.S. Computer Science, Software Engineering, MIS or equivalent work experience in lieu of formal education
  • Veeva Administrator Certification required
  • Salesforce.com Administrator Certification required
  • Apex trigger and class experience preferred
  • Ability to perform oracle database queries required

Experience:

  • Five to seven year experience supporting CRM applications and Sales teams
  • Seven to ten years pharmaceutical or medical device experience

Competencies

  • Work well both as a team leader and independently
  • Strong customer service orientation and interpersonal skills with the ability to achieve results by influencing others in a positive and effective manner
  • Detail-oriented, analytical, problem solver, swift decision maker
  • Able to handle customer requests from multiple sources and to balance competing priorities
  • Must adapt well to changing business needs
  • Ability to thrive in a fast paced environment
  • Excellent communication skills; both oral and written
  • Strong business knowledge and analysis skills
  • Ability to travel (North America) about 10% of the time

 

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