Valeant Pharmaceuticals

Sales Operations Manager, Neurology

Job Location US-NJ-Bridgewater
Job ID
Pos. Category
Commercial Operations
Pos. Type
Full Time


Valeant Pharmaceuticals International, Inc. is a diverse pharmaceutical company that is committed to focusing on our key stakeholders while delivering consistently high performance. Our values provide the overall direction for our company, and provide us with the tools necessary to rise to any challenge by leveraging our collective hard work and effort along with our unwavering competitive spirit. These values help us set goals based on our organization’s potential and what we hope it will become.


The Manager, Sales Operations is responsible for Neurology business analytics and management of operational activities of the sales team.  The Manager is the primary operations contact for the defined Neurology teams as it relates to their operational needs and requests.


  • Serves as primary liaison between Neuro Sales Teams and Sales Operations.
  • Partners with CSO (Alamo) PM and aligns strategies and communications as needed.
    • Separations, Transfers and LOA for both CSO and Valeant sales representatives
  • Ensures effective communication through timely dissemination of operational and sales information and correct funneling of sales force support issues to ensure effective problem resolution.
  • Plans, organizes and monitors deliverables in support of field sales forces to ensure achievement of sales force effectiveness and team goals.
  • Identify gaps and develop strategies in order to maximize the selling effort.
  • Provides troubleshooting “expertise” to sales field in support of challenges or obstacles they may need assistance with.
  • Conducts strategic business analysis to evaluate investment opportunities and assess ROI on key projects to support decision making.
  • Support ad hoc analytical requests of the Neurology Sales and Marketing group.
  • Monitoring of key metrics including turnover and sales performance.
  • Knowledge of CRM/CLM and related systems and processes.
  • Support role for On-Boarding, Close-Out, Initial Product Training, and Sales Meetings for any new projects such as new product additions or sales force realignments ensuring seamless delivery for sales organization.
  • Works with meeting planning vendors in support of team meetings.
  • Primary point of contact to ensure that all Sales Operations functions: IT, Analytics, IC and Equipment are meeting the field’s needs for field sales force support specifications.
  • Ensures that SFA requirements for all new hires are rolled out on time and to specification.
  • Manages workflows encompassing operational process and procedure, and SOPs.
  • Creates and contributes to reports and presentations as needed
  • Manage the Incentive Compensation Cycle including documenting and updating the quarterly IC plan and sharing it with the filed
  • Ensure back end VEEVA / SFDC Systems support through management of CRM changes and requests, support of field and management questions, UAT testing and management of sales force realignment



  • BA/BS preferred
  • 3-4 years’ experience in sales and/or sales support with a pharmaceutical manufacturer or vendor.
  • Broad knowledge of the pharmaceutical industry including sales, sales support, sample accountability, PDMA regulations, sales force automation tools & IQVIA / Symphony database.
  • 2+ years strategic sales consulting experience preferred
  • 2+ years pharmaceutical sales experience preferred
  • 5+ years working with diverse groups of people in a team environment



  • Excellent:
    • Planning and organizing skills,
    • Analysis and problem solving skills
    • Communication skills.
  • Demonstrated project management skills.
  • Formal training regarding analytical tools, techniques and methods.
  • Overnight travel as required
  • Ability to multitask and manage several priorities in parallel
  • Demonstrated critical analytical thinking skills
  • Strong demonstrated collaboration skills and ability to integrate with teams
  • Excellent customer service focus and ability to effectively interact with sales people providing rapid response and guidance to field requests

 Performance Competencies:


Core competencies identify behaviors and skills all employees are expected to demonstrate in order to carry help out the mission and goals of the organization.

  • Strategic agility
  • Analytical thinking
  • Dealing with ambiguity
  • Mastering complexity  
  • Proactive and ability to problem solve
  • Creativity
  • Business acumen
  • Planning
  • Driving for results
  • Organizational agility
  • Interpersonal communication skills
  • Customer focus
  • Innovation management


Valeant is an EEO/AA employer M/F/D/V.


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