Interfaces with service personnel including Technical Support, Customer Service, Parts/Planning personnel, and Service Engineering to complete the timely repair of Bausch + Lomb’s products at the customer’s site. Establishes and maintains positive working relationships with Commercial Sales team members in respective territories through regular interface and communication.
Key resource for promoting service agreements with Bausch + Lomb customers through communication and education of benefits. Includes interface with customers and internal Bausch + Lomb service operations personnel.
Comply with all administrative policies and procedures associated with the field repair and service on Bausch + Lomb’s products. This includes service reports, expense reports, and installation reports.
Escalates all customer issues in appropriate manner through formal and informal escalation methods to secure timely resolution to customer problems.
Maintains company assets, including parts inventory and test equipment assigned.
Key resource for pro-active improvement suggestions for the technical and field service aspects of the position.
In addition to the listed duties, the incumbent is normally expected to perform other similar related duties as assigned
Required Education - Associate's Degree or higher in electronics or equivalent technical school or military education
Preferred Education - Bachelor’s Degree preferable.
Required Skills/Qualifications - Computer/Software - Service Reporting software / Windows / Microsoft Office / Basic Networking / PeopleSoft
Required Experience - 5+ years’ experience in the field service of sophisticated electronic and mechanical products.
Preferred Experience - Medical device experience is highly preferred. Strong customer focus, verbal and written communication skills.